Frequently Asked Questions (FAQs)
Have a question about Windy City Jumpers? Look for it here!
How soon should I reserve a jumper?
As soon as possible to ensure you receive the unit of your choice; dates get reserved right away!
Do you inspect, clean and sanitize your jumpers?
We inspect, clean and sanitize our jumpers before and after each rental. We pride ourselves in providing you with the cleanest jumpers.
What happens if I have to cancel or reschedule the event?
If there has been a deposit paid and the event has been cancelled we will use that deposit for any other event you may reserve, if you need to reschedule we require you call us in advance prior to rescheduling…we will need to check availability.
How many children are allowed at one time in a bounce house and what is the weight limit?
Please see below:
Do I need a generator?
If you have a standard electrical outlet within 40 feet of the setup area, a generator is not needed. However, if there is no power we can provide a generator to run the blower for the jumper. Please check our rates.
Where is the best place to set up the jumper?
The safest is a grassy leveled area, but we can setup on any level surface. The area where the unit will be set up has to be level. We will setup for minimum damage to your grass or sod, however we are not responsible for any damage. (Your grass will spring back to normal within a day.) Windy City Jumpers will not be held responsible for underground obstacles when staking down moonwalks. Please consider obstacles when choosing a location for setup. We do NOT set up on dirt or gravel.
Do the concession machines have to be cleaned after the event?
Most clients clean them after their event. We clean and sanitize each machine after every use.
When do I pay for the jumper and what types of payment do you accept?
We typically receive a deposit to reserve, we accept cash, company check only, and credit cards. You can also pay at the time of drop off.
Is there a cleaning fee?
There is a $50.00 cleaning fee if the equipment is very dirty any vomit, silly string, gum, food there will be a fee.
How big are the jumpers?
The jumpers vary in size, but our average jumper is 13’ X 13’.
Do you offer free delivery and setup?
Yes, we offer free delivery & setup, limited area, please call us at 773-879-0351 for more information.
Can you deliver and setup if my event is at a park or forest preserve?
Yes, but you will need a permit from the city or municipality to hold your event, you must check their requirements. If they require to be added as additionally insured, it can be done for an additional fee.
When will the jumper be dropped off and picked up?
Depending on the rental, we typically drop off early on the day of the event to set up. When picking up, we typically pick up the next day. If it is on a forest preserve, we pick up based on time.